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Simplimatic Response US


Reach our customer support team
24/7 by calling Toll Free:

(800) 294-2003

Reach our customer support team
during office hours by email:

Customer Service


On-site service and support

We provide prompt in-house support when you need follow-up assistance with our equipment. We can usually have a technician on site within 12 hours.

Installation Services

Our installation services are tailored to your unique needs, from basic supervision support to complete installation services.

Training Programs

Our training programs are flexible to meet your needs. We can provide training courses at our factory in Lynchburg, Virginia, or on-site at your factory.

Customer Support Feedback

We take great pride in delivering world-class support with every project. To provide feedback on our customer support, please feel free to contact operations at sales@simplimatic.com .

To Serve You Better

We want to provide you with the best service experience possible. To help, please have the following information ready:

  1. Serial number of the machine - The serial number can be found on the nameplate on the electrical enclosure, near the main disconnect switch. In some cases, it may be found on the electrical panel itself. The serial number will start with a letter, followed by 4 or more numbers. Example, "S3492", "R3856", "M149820".
  2. A description of the part or where it is used.
  3. Component serial number or part number, if possible.
  4. RMA number - If the part is covered under warranty, you will be given a RMA number and shipping instructions.
  5. Shipping - Send the defective part to the following address, referencing the RMA number in the packing list:Simplimatic Automation

    ATTN: Warranty Claim
    1046 W. London Park Drive
    Forest, Virginia 24551

Contact Support

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Simplimatic Sales & Service Locations:

  • Forest, Virginia
  • Dallas, Texas
  • Sussex, New Jersey
  • Corry, Pennsylvania
  • Cleveland, Ohio
  • Phoenix, Arizona
  • Sarasota, Florida
  • Milwaukee, Wisconsin
  • Chengdu, China
  • Penang, Malaysia
  • Kulim, Malaysia